Refund policy

At Avenci, we want you to be satisfied with your order. Please read our return policy carefully before making a purchase.

Returns & Refunds

We only accept returns that have been approved by our team after contacting us first.
Any return sent without prior approval may be refused.

To request a return, please contact us at:

avencicanada@gmail.com

Please include:

• Your order number
• The item(s) you would like to return
• The reason for the return
• Photos if the item arrived damaged or incorrect

Refund Process

Once your approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed back to your original payment method within 5–10 business days.

Exchanges

Exchanges are only available for approved cases depending on stock availability.